Palomar College Library
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Technical Help

At the Palomar College Library, we understand that technical problems may occur when connecting to library resources.  Please feel free to contact us for help at any time by phone (760-744-1150 x2612) or email (library@palomar.edu).   It's possible that the problem you're experiencing is a common one.  We've tried to answer the most common technical questions below.   Perhaps you can solve your problem more quickly with the solutions below.  If not, please let us know and we'll do our best to help you with your technical or research problem.  We're here to help you with your success as a student at Palomar College.

Click each question for an answer to appear:

Iím having trouble connecting my laptop or mobile device to the libraryís wireless network. Where can I go for help?

If you are having problems getting your mobile device or laptop connected to the libraryís wireless network, please visit the service desk on the 1st floor of the library building for assistance.

I'm in the library but I canít print from my laptop or mobile device. What do I do?

The library does not support printing from your personal laptop or mobile device. We suggest emailing yourself a copy of the document you would like to print or copying the document to a USB drive. If you need to borrow a USB drive temporarily, there are loaner USB drives available at the library reference desk on the 2nd floor of the library. Once you have emailed yourself the document or have copied it to a USB drive, please visit the Express Print Station at the 2nd floor reference desk. Printing is $.10 per page for black and white printing and $.30 per page for color printing. You can pay for your print jobs with cash or use your campus GoPrint account. There is always a friendly library staff member available to help you with printing at the library reference desk on the 2nd floor of the library.

Why canít my iPad or iPhone view some of the materials in the library databases?

Many of the materials in the library databases use a technology called Flash to present interactive media. Flash is not supported by the following Apple products (iPad, iPhone, iPod Touch). Read an longer explanation here and here. There is no issue viewing these document on your Mac computer or a PC computer. To view the information that is not available on your iPad, iPhone, iPod Touch, please use a Mac or PC computer.

I canít access a database or ejournal.  What do I do?

  • If you are OFF CAMPUS or using the campus wireless network, you must be a student, faculty, or staff to access. Community library users may use these resources inside the Library only.
  • Be sure you're connected to the database or ejournal from the Palomar College Library website http://www.palomar.edu/library/OnlineDatabases/databases.htm. This ensures you have the URL we use.
  • Try clearing the cache (or deleting "cookies") from your computer's memory.
  • If you are asked for a Palomar username/password, enter your campus eservices username/password (students) or email username/password (faculty and staff). If instructed to type something else, try that instead.
  • Check to make sure your username and password are typed correctly (including lower/upper case).

I canít access the article or document link that I saved or emailed to myself.  What do I do?

Type this:
http://prozy.palomar.edu/login?url=

in front of the document link that you saved or emailed to yourself. For example, if the link you saved is this:
http://ic.galegroup.com/ic/ovic/NewsDetailsPage?displayGroupName=News&prodId=OVIC&action=GALE%7CA241441750
add the first link to it so the entire link now looks like this:
http://prozy.palomar.edu/login?url=http://ic.galegroup.com/ic/ovic/NewsDetailsPage?displayGroupName=News&prodId=OVIC&action=GALE%7CA241441750

Citations don't display in ProQuest databases (ProQuest Newspapers, Historical New York Times, Historical Los Angeles Times, Ethnic NewsWatch, Genderwatch).  What do I do?

This problem only affects Windows Internet Explorer 9. If you are using Windows Internet Explorer 9, you need to switch to 'Compatibility Mode'. To do this, click the Compatibility View button Compatibility Modeon the Address bar of your browser (see below).  After switching to 'Compatibility Mode', try viewing the citation for your article.

Proquest Screenshot Compatibility Mode

Why canít I view the ebook Iíve selected?

EBSCO eBooks allows only one user at a time to view a book. If a book shows "in use" that means itís being used by another person on another computer or device.

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 Last Updated 08/20/14